Shipping

THAT SCRUNCHIE GIRL ox ships worldwide using Australia Post services.


AUSTRALIA SHIPPING

THAT SCRUNCHIE GIRL ox provides you with two options:

Standard Regular Postage
* Delivery time - 2 to 5 business days
* $7 FLAT RATE
* Tracking included and the code will be emailed to you as soon as your order is fulfilled for shipment.

Express Postage
* Delivery time - next business day
* $10 FLAT RATE
* Tracking included and the code will be emailed to you as soon as your order is fulfilled for shipment.

 

INTERNATIONAL SHIPPING

THAT SCRUNCHIE GIRL ox uses Australia Post International services.

We use the following two options for the following countries:

International Post - Standard  (unfortunately we do not offer express shipping but if you wish to have your item expressed, please email info@thatscrunchiegirl.com.au for a quote.

* Delivery time estimate- 7 business days 
* $25 FLAT RATE for UK & rest of Europe
* $22 FLAT RATE for US & Canada 
* $20 FLAT RATE for China & rest of Asia
* $18 FLAT RATE for New Zealand
* Tracking is included & will be emailed to you as soon as your order is fulfilled for shipment so you can track your parcels journey.

* Countries THAT SCRUNCHIE GIRL ox ships to:
- USA
- Canada
- UK
- New Zealand
- Italy
- Greece
- Spain
- France
- Denmark
- Belgium
- Malta
- Sweden
- Germany
- Columbia
- Brazil
- Croatia
- Albania
- Switzerland
- Ukraine
- China
- Japan
- Vietnam
- Singapore
- Hong Kong
- South Korea
- Malaysia

- If you do not see your country listed, please contact info@thatscrunchiegirl.com.au & we are happy to negotiate a way to send to your required destination for you.

IMPORTANT INTERNATIONAL SHIPPING INFORMATION

- Customers are responsible for all taxes and customs charges and therefore, are not included in the cost of your order & shipping charge.

- Customers are responsible for the return shipping cost if at need for a return. Please refer to our returns page for more information.

- Delivery period of 2 to 6 business days with Standard & Express, this does not include custom processing delays & each destination delivery can vary.

 

PROCESSING / DELIVERY & TRACKING TIMES

- Once your order is fulfilled and ready for shipment, you will receive an email with a tracking number.

- Your order will be dispatched within 24 hours of placement.

- Orders will be processed Monday to Friday excluding weekends & public holidays. 
PLEASE NOTE - weekends & public holidays do not count as business days.

- We do not refund shipping costs for customers that reject their packages upon arrival. If you require a second delivery, you will be responsible for shipping cost.

- If you are not home at the time of delivery, you will be left a card for pick up at your local post office.
PLEASE NOTE - you must present Photo ID upon picking up your parcel for a proof of identity.

- If you have not received your order within the delivery time, please contact info@thatscrunchiegirl.com.au with your order number. We will do the best we can to track down your order for you.

OTHER IMPORTANT INFORMATION

**PLEASE NOTE** all scrunchie prices do not include local & national taxes.